Delivery usually takes 3-10 working days from the logistics center to your home. The delivery is made by our shipping partner, depending on the product type you will receive a tracking number to check the current status of your order. If you do not have a tracking number, please contact us.

It can happen that there are sometimes no details on the shipment status for a short time. This can be for a variety of reasons, such as

There are delays in tracking database updates. The order was placed again and the processing time from taking the order to sending the goods has not yet been bridged. Missing information on the shipment progress from the supplier

We receive the specified shipping prices from our shipping partners and pass them on without a surcharge. As a thank you, we offer free shipping from a minimum order of €150.00. In this case the costs are on us.

The invoices are automatically generated by our online shops and sent digitally to the e-mail address you have provided. The invoice is absolutely necessary for the following services:

- in the case of warranty processing by the manufacturer
- Complaints about defective items
- Return to the manufacturer

If the invoice is not available, we unfortunately cannot offer you the above-mentioned service.

On your invoice you will find the following items with important information:

- item description
- Number of pieces
- net price
- VAT
- final price

We therefore recommend that you archive the invoice well.

We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.

To start a return you can contact us at info@adm-trading.com.